VITA Trying to Work Out Billing

Virginia could see millions of dollars in federal funds held up because of the
way the Virginia Information Technologies Agency bills state agencies for IT
services.

The article quotes Glen S. Tittermary with the Joint Legislative and Audit Review Commission as saying:

"They're paying exactly the same as they were before," he said, "and
everybody's all tied up in a knot over it."

The thing is, according to VITA clients I've talked with, that's not true. Items do cost more than before VITA, and that's why they're all tied up in a knot over it. And VITA knows this, which is why they haven't documented their billing practices. You don't document that you charge inconsistently and unfairly.